Privacy Policy
Last updated: 31 October 2026
This policy explains how Arke AEO handles personal information when you visit arkeaeo.com, join our waitlist, or use our customer dashboard at app.arkeaeo.com.
Arke AEO is operated by Arke Industries Pte Ltd, a company registered in Singapore ("Arke AEO", "we", "us"). We serve Australian businesses and store our service data in Sydney, Australia. We handle personal information in line with the privacy laws of Singapore and Australia that apply to us.
Who this policy is for
Arke AEO is a business-to-business service. We help businesses see whether their website is cited in answers from AI engines. Our service is built for businesses, not individual consumers.
We are not a health service. We do not ask for, and do not intend to collect, health information or other sensitive information about anyone.
What we collect
When you join the waitlist, we collect:
- your name
- your email address
- your business name
- your business website address
When you use the website, our hosting and security providers process technical information, such as your IP address, browser and device details, and the pages you request. This happens when your browser connects to our site and when our spam check runs (see "Spam protection" below). Our servers keep short-lived technical logs, including IP address and browser type, for a few days for security and troubleshooting.
When you sign in to the dashboard, we collect the email address you sign in with. If you sign in with Google, Google may share your email address and basic profile details, such as your name and profile picture, with our sign-in provider, Cloudflare. We only use and keep your email address.
When your business uses the service, we collect and store:
- the questions your business asks us to track
- the answers AI engines give to those questions, the sources they cite, and what each check costs us
These tracked questions are about your business's market, such as "who are the best family lawyers in Brisbane?". They are not meant to include personal information, and we ask you not to put personal information in them. AI answers may sometimes mention people by name, such as practitioners at a business. We store these answers as part of your results.
If you contact us, we collect what you choose to send, such as your name, email address and message.
We do not currently take payments online.
You can visit our website without giving us your name. You will need to give us your contact details to join the waitlist or use the service.
Why we collect it and how we use it
We use personal information to:
- manage the waitlist and contact you about access to Arke AEO
- set up and run your account, and let you sign in securely
- run the service for your business, including sending your tracked questions to AI providers and showing you the results
- keep our website and service secure, and block spam and misuse
- answer your questions and provide support
- understand our costs and improve the service
- meet our legal obligations
We only use personal information for these purposes, for related purposes you would reasonably expect, or where you have agreed or the law allows.
Spam protection
Our waitlist form uses Cloudflare Turnstile, a security check that helps tell people apart from automated bots. To do this, it processes technical information about your browser and device, including your IP address. The form also contains a hidden field that people do not see; we use it to spot automated sign-ups.
Cookies
We do not use analytics or advertising cookies or trackers.
The only cookies we use are set by Cloudflare: sign-in cookies that keep you signed in to the dashboard and protect your session, and cookies or browser data that Cloudflare Turnstile may use as part of its bot check. These are needed for the site and dashboard to work securely.
If this changes, we will update this policy.
Who we share it with
We do not sell personal information.
We use service providers to run Arke AEO. They handle personal information on our behalf, only as needed to provide their services to us:
| Provider | What they do for us | Where data may be handled |
|---|---|---|
| Cloudflare | Hosts our website and dashboard, and provides dashboard sign-in, session cookies and spam protection | Cloudflare runs a global network. It mainly stores data in the United States and the European Economic Area, and may access it from other countries |
| Supabase | Hosts our database, which stores waitlist entries and service data | Stored in Sydney, Australia. Supabase and its support staff in other countries, including Singapore and the United States, may access it to provide and support the service |
| Resend | Sends us an email notification when someone joins the waitlist. This email contains your waitlist details | Emails are sent from Japan. Resend stores email records and logs in the United States |
| Confirms your identity if you choose to sign in with Google | Google's servers around the world | |
| AI providers: xAI (Grok), OpenAI (ChatGPT) and Perplexity | Receive your business's tracked questions and return AI answers | Mainly the United States, and other countries where these providers operate |
We send AI providers only the tracked questions needed to run each check, plus a general Australian location. We do not send them your waitlist, account or contact details, or any other personal information. These providers may keep the requests we send them for up to 30 days, for example to monitor for abuse.
We may also disclose personal information to our professional advisers, if required or authorised by law, or to protect our rights, our users or the public.
Overseas disclosure
Some of our providers are based overseas or process data overseas, as shown in the table above. Your information may be processed in the United States, Singapore, Japan and the European Economic Area, and in other countries where our service providers operate. We choose providers we consider reputable and take reasonable steps to make sure they handle information appropriately. Privacy laws in other countries may differ from those in Singapore and Australia.
Storage and security
We store waitlist entries and service data in a database hosted in Sydney, Australia. Access to it is limited to people and systems that need it.
Each business's service data is kept separate from other businesses' data.
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, change or disclosure. These include restricted access and secure sign-in. Data is encrypted when it is sent to and from our services and when it is stored in our database. No system is completely secure, so we cannot promise that information will never be lost or accessed without permission.
If a data breach is likely to cause serious harm, we will act quickly to contain it and will notify affected people and the relevant authorities where the law requires.
How long we keep it
We keep personal information only as long as we need it for the purposes in this policy, or as the law requires.
- Waitlist entries: until the waitlist closes or you ask us to remove them.
- Account and service data: while your account is active. After your account closes, we delete or anonymise it within a reasonable period, unless the law requires us to keep it longer.
- Technical logs: for a few days.
- Records we must keep by law: for the period the law requires.
When we no longer need personal information, we take reasonable steps to delete it or remove identifying details.
Accessing and correcting your information
You can ask to see the personal information we hold about you, or ask us to correct it. Email us at raf@fligno.com.
We will respond within a reasonable time, usually within 30 days. We may need to confirm your identity first. If we refuse a request, we will tell you why, unless the law says we do not have to.
Marketing and opting out
We may email waitlist members about Arke AEO, including their waitlist place, access to the service and updates about it.
Every marketing email we send will include a way to opt out. You can also opt out at any time by emailing us at raf@fligno.com. We may still send you messages needed to run your account, such as service or security notices.
How to make a complaint
If you have a concern about how we have handled your personal information, please email us at raf@fligno.com with the details. We will look into it and reply in writing, usually within 30 days.
If you are not satisfied with our response, you can contact the privacy regulator in Australia or in Singapore.
Changes to this policy
We may update this policy from time to time, for example when we add a new service provider or feature. We will post the updated policy on this page and change the "Last updated" date. If we make significant changes, we will take reasonable steps to let you know.
Contact us
Arke Industries Pte Ltd
Registered in Singapore
Email: raf@fligno.com